Discussion topic: Missing WiFi box

This message was authored by: Donna229 · ‎27 Nov 2025

I move house tomorrow and should of had a new WiFi box delivered but nothing has turned up ??? Help please???

This message was authored by: GD1 · ‎27 Nov 2025

@Donna229 Do you currently have Sky Broadband at your current address? If so which hub do you have? You can take your current hub with you.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: JimM1 · ‎27 Nov 2025

@Donna229 Do already have sky just now, home move you take everything with you apart from the sat dish and the kitchen sink of course!

Home move tracker should also show you all the details if you did it all that way, have you looked on that recently!

This message was authored by: Donna229 · ‎28 Nov 2025

I am taking my old WiFi router as instructed but was told I would get a new one delivered before I move and unfortunately it hasn't come, I only have the router not sky box

This message was authored by: JimM1 · ‎28 Nov 2025

@Donna229 Wonder if it was sent to your new address?

Discussion topic: Missing WiFi box

Missing WiFi box

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