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Avatar for TonyFor
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Message posted on ‎24 Apr 2025 08:58 PM

Missing ONT

Hi, I have had my sky equipment delivered but when setting up I have discovered that the ONT is missing. The fibre cable is there but the ONT is not. How do I get one fitted please?

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood Answer

Message posted on ‎24 Apr 2025 09:42 PM

Re: Missing ONT

Posted by a Superuser, not a Sky employee. Find out more

@TonyFor 

 

You'll need to phone Sky, who will notify Openreach (or their equivalent in RoI) that a replacement is required.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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Avatar for TimmyBGood
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Superuser
This message was authored by: TimmyBGood Answer

Message posted on ‎24 Apr 2025 09:42 PM

Re: Missing ONT

Posted by a Superuser, not a Sky employee. Find out more

@TonyFor 

 

You'll need to phone Sky, who will notify Openreach (or their equivalent in RoI) that a replacement is required.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: TonyFor

Message posted on ‎25 Apr 2025 06:48 AM

Re: Missing ONT

Thank you.

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Message posted on ‎01 May 2025 12:59 AM

Re: Missing ONT

Did it work have the exact same problem did they just send u a new one 

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Message posted on ‎01 May 2025 01:06 AM

Re: Missing ONT

@Aleejai7 Does not work that way, you call sky and they will organise OR to have one installed by them, no sending in the post to you.

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Message posted on ‎08 Oct 2025 10:06 AM

Re: Missing ONT

Where do you find the number to call as I cant find it anywhere and keep getting sent to an AI chat bot!

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Message posted on ‎08 Oct 2025 10:51 AM

Re: Missing ONT

@AngrySteve You will find it here, post 4 click the link and then call us!

 

https://helpforum.sky.com/t5/Broadband/Moving-Home/m-p/5080372

 

 

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