This discussion topic has been answered Discussion topic: Missing ONT

This message was authored by: TonyFor · ‎24 Apr 2025

Hi, I have had my sky equipment delivered but when setting up I have discovered that the ONT is missing. The fibre cable is there but the ONT is not. How do I get one fitted please?

This message was authored by: TimmyBGood · ‎24 Apr 2025

@TonyFor

You'll need to phone Sky, who will notify Openreach (or their equivalent in RoI) that a replacement is required.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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This message was authored by: TimmyBGood · ‎24 Apr 2025

@TonyFor

You'll need to phone Sky, who will notify Openreach (or their equivalent in RoI) that a replacement is required.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: TonyFor · ‎25 Apr 2025

Thank you.

This message was authored by: Aleejai7 · ‎01 May 2025

Did it work have the exact same problem did they just send u a new one

This message was authored by: JimM1 · ‎01 May 2025

@Aleejai7 Does not work that way, you call sky and they will organise OR to have one installed by them, no sending in the post to you.

This discussion topic has been answered Discussion topic: Missing ONT

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