0

Discussion topic: Missing ONT power cable

Reply
This message was authored by: socruitin

Missing ONT power cable

My sky has been acitivated but my ONT doesn't have a power cable. I spoke to Sky last week who said I shouldn't need to do anything until activated but all the help guides just seem to send me in circles. How do I get a power cable for it? It is an openreach Nokia ONT I believe. 

Reply

All Replies

This message was authored by: JimM1

Re: Missing ONT power cable

@socruitin You have to wait until the Activation day, as soon as that is over then GET onto sky right away and they will raise a request for OR to deal with it and get you a replacement!

Reply