Miss Loopy17

[Loopy17-_]

No WiFi 

[Loopy17-_]

No WiFi I need a engineer to attend today 

[Daniel0210 · Accepted solution]

@Loopy17-_ 

Your duplicate thread has been removed as has a duplicate post on here. Even if you need an engineer it won't be today. 

Wi-Fi is basically the connection between devices and your hub. Broadband is the actual internet connection provided by the ISP (in this case Sky).

If your broadband isn’t working and you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

For customers working from home please remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.

[GD1]

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@Loopy17-_ wrote:

No WiFi I need a engineer to attend today 

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That's just not going to happen as your agreement is for domestic broadband which carries with it a SLA of 2 working days from reporting it to Sky (if there is a fault), by posting here you're not reporting it to Sky.

If there is no fault Sky or more important, Openreach simply won't attend to sort out your internal wifi issues.