McAfee internet security

[Welshdragon]

I am a SKy customer and apparantly you get McAfee internet security as part of the talk package. If you download it and install what do you need to activate the subscription. As all it says on screen is 

Unfortunately, our tool that lets you manage your McAfee subscription online is broken, so you might not be able to manage or cancel your McAfee account online.

This does not help one iota, and this has been the same since I joined skey a couple of years ago and the chat bot is no help whatsoever.

[Daniel0210]

@Welshdragon 

McAfee hasn't been available on Sky for a while if I remember correctly. 

[GD1 · Accepted solution]

@Welshdragon  Sky have stopped supporting Mcafee ages ago.

You'll need to find another Anti virus to use.

[TimmyBGood]

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@Welshdragon wrote:

apparantly you get McAfee internet security as part of the talk package.

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Not for quite a few years.

[Welshdragon]

Thank you

Makes you wonder why it is still on the website.

[TimmyBGood]

@Welshdragon 

The advice is still (somewhat) correct for the diminishing number of Sky Broadband subscribers who took up the offer at the time.

[Angel1976114]

I have been paying for McAfee for years and i am still paying £3 a month for this service which i dont believe i am recieving as i have had viruses on my phone and computer which it was installed on when they offered it to me years ago. Any ideas what i should do? 

[jamesn123]

@Angel1976114 

Sky stopped offering McAfee a while ago. You'll need to call to get the charge removed from your account

[TimmyBGood]

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@Angel1976114 wrote:

I have been paying for McAfee for years and i am still paying £3 a month for this service which i dont believe i am recieving as i have had viruses on my phone and computer

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If the installation on the computer was the one originally sourced from Sky then it should have still been receiving McAfee virus signature updates: I doubt the phone was ever covered, although it's worth noting that 'virus' alerts on a mobile are almost always themselves scams generated by dubious pop-up adverts in websites and apps.

[Vincenz]

Thanks 👍