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Discussion topic: McAfee internet security

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This message was authored by Welshdragon This message was authored by: Welshdragon

McAfee internet security

I am a SKy customer and apparantly you get McAfee internet security as part of the talk package. If you download it and install what do you need to activate the subscription. As all it says on screen is 

 

Unfortunately, our tool that lets you manage your McAfee subscription online is broken, so you might not be able to manage or cancel your McAfee account online.

 

This does not help one iota, and this has been the same since I joined skey a couple of years ago and the chat bot is no help whatsoever.


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This message was authored by GD1 This message was authored by: GD1 Answer

Re: McAfee internet security

Posted by a Superuser, not a Sky employee. Find out more

@Welshdragon  Sky have stopped supporting Mcafee ages ago.

 

You'll need to find another Anti virus to use.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: McAfee internet security

Posted by a Superuser, not a Sky employee. Find out more

@Welshdragon 

McAfee hasn't been available on Sky for a while if I remember correctly. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by GD1 This message was authored by: GD1 Answer

Re: McAfee internet security

Posted by a Superuser, not a Sky employee. Find out more

@Welshdragon  Sky have stopped supporting Mcafee ages ago.

 

You'll need to find another Anti virus to use.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: McAfee internet security

Posted by a Superuser, not a Sky employee. Find out more

@Welshdragon wrote:

 

apparantly you get McAfee internet security as part of the talk package.


Not for quite a few years.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Welshdragon
Topic Author
This message was authored by Welshdragon This message was authored by: Welshdragon

Re: McAfee internet security

Thank you

 

Makes you wonder why it is still on the website.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: McAfee internet security

Posted by a Superuser, not a Sky employee. Find out more

@Welshdragon 

 

The advice is still (somewhat) correct for the diminishing number of Sky Broadband subscribers who took up the offer at the time.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Angel1976114 This message was authored by: Angel1976114

Re: McAfee internet security

I have been paying for McAfee for years and i am still paying £3 a month for this service which i dont believe i am recieving as i have had viruses on my phone and computer which it was installed on when they offered it to me years ago. Any ideas what i should do? 

This message was authored by jamesn123 This message was authored by: jamesn123

Re: McAfee internet security

Posted by a Superuser, not a Sky employee. Find out more

@Angel1976114 

Sky stopped offering McAfee a while ago. You'll need to call to get the charge removed from your account

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: McAfee internet security

Posted by a Superuser, not a Sky employee. Find out more

@Angel1976114 wrote:

I have been paying for McAfee for years and i am still paying £3 a month for this service which i dont believe i am recieving as i have had viruses on my phone and computer


If the installation on the computer was the one originally sourced from Sky then it should have still been receiving McAfee virus signature updates: I doubt the phone was ever covered, although it's worth noting that 'virus' alerts on a mobile are almost always themselves scams generated by dubious pop-up adverts in websites and apps.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Vincenz This message was authored by: Vincenz

Re: McAfee internet security

Thanks 👍

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