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Discussion topic: Broadband cost

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This message was authored by David219 This message was authored by: David219

Broadband cost

Good Morning. I have received a email from you to say that my Broadband costs are increasing in April.

My charges at the moment are £40.50 per month and will increase to £54.00 per month in April

You also state that we are recieving 61 Mbps speed at the moment and this will continue. 

I have checked a Google speed test and it reads 29.3 download and 7.9 upload   Your own system says 29.7 Mbps. on average over the last month.  Can you explain why I should have to pay for 61Mbps when I am not getting half that speed.

 

I will await your reply to my email address    

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Broadband cost

Posted by a Superuser, not a Sky employee. Find out more

@David219 wrote:
I will await your reply to my email address    

@David219 
I’m afraid you aren’t contacting Sky Customer Services on here. This is a customer to customer forum where we try to help each other. Sky won't reply to anything as a result of you posting on here. Actually they won't know your identity as your account isn't connected to your Community log in name. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Laing1 This message was authored by: Laing1

Re: Broadband cost

Posted by a Superuser, not a Sky employee. Find out more

@David219 wrote:

Good Morning. I have received a email from you to say that my Broadband costs are increasing in April.

My charges at the moment are £40.50 per month and will increase to £54.00 per month in April

You also state that we are recieving 61 Mbps speed at the moment and this will continue. 

I have checked a Google speed test and it reads 29.3 download and 7.9 upload   Your own system says 29.7 Mbps. on average over the last month.  Can you explain why I should have to pay for 61Mbps when I am not getting half that speed.

 

I will await your reply to my email address    


@David219 can you post your router stats as per the link below also how are you checking the speed are you checking it over a laptop/pc connected by ethernet with nothing else connected to your router or are you checking it over wifi 

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M3125...


I may be a Sky Superuser but I am still just a Sky customer

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