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Discussion topic: Moving home

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This message was authored by LouiseG73 This message was authored by: LouiseG73

Moving home

Hi I have had the text confirming my moving date is tomorrow but was not informed it would be switched off in current property today . Is this normal?

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Moving home

Posted by a Superuser, not a Sky employee. Find out more

@LouiseG73 the switch off is not something Sky directly control as the work is done by Openreach who sometimes jump the gun. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
LouiseG73
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This message was authored by LouiseG73 This message was authored by: LouiseG73

Re: Moving home

Ok wish I had known all 4 tvs are ran via the broadband . So they will have to use free view and data  today 

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Moving home

Posted by a Superuser, not a Sky employee. Find out more

@LouiseG73 

Its almost always normal for broadband to be switched off in your current address 1 day before activation in your new address as Sky do not provide broadband in your addresses simultaneously. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
This message was authored by mormegil This message was authored by: mormegil

Re: Moving home

When the home move is booked you supply the date you move into the new address and the service is ceased at the old address the day before so you know it is gone before you move out

the new service is then installed or activated on the confirmed date booked for the new property 

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