Moving home

[LouiseG73]

Hi I have had the text confirming my moving date is tomorrow but was not informed it would be switched off in current property today . Is this normal?

[Chrisee]

@LouiseG73 the switch off is not something Sky directly control as the work is done by Openreach who sometimes jump the gun. 

[LouiseG73]

Ok wish I had known all 4 tvs are ran via the broadband . So they will have to use free view and data  today 

[jamesn123]

@LouiseG73 

Its almost always normal for broadband to be switched off in your current address 1 day before activation in your new address as Sky do not provide broadband in your addresses simultaneously. 

[mormegil]

When the home move is booked you supply the date you move into the new address and the service is ceased at the old address the day before so you know it is gone before you move out

the new service is then installed or activated on the confirmed date booked for the new property