Posted by a Superuser, not a Sky employee. Find out more
@LouiseG73 the switch off is not something Sky directly control as the work is done by Openreach who sometimes jump the gun.
========================================================= 65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Its almost always normal for broadband to be switched off in your current address 1 day before activation in your new address as Sky do not provide broadband in your addresses simultaneously.
I am NOT a Sky Employee Myself & Others offer our time to help others, please be respectful.
When the home move is booked you supply the date you move into the new address and the service is ceased at the old address the day before so you know it is gone before you move out
the new service is then installed or activated on the confirmed date booked for the new property
