Making and receiving calls on my mobile on the sky wi fi network

[Deano12]

Good morning I have just changed my broadband to sky 12 days ago and ever since I have I can't make or receive calls on my mobile, I have no issue getting online and my speeds are fine it's just the calls. When I am on the mobile network I have no problem at all in making calls or receiving them. I have also used friends phones who are with different providers and they can't make calls either. Was working fine with my previous provider it's only since changing on to the sky network. Any help would be greatly appreciated.

kind regards 

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147