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Discussion topic: Loss of broadband

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This message was authored by: Ragney

Message posted on ‎12 Aug 2024 11:10 AM

Loss of broadband

Have lost internet connection, 2nd and 4th light (ledt to right on router) are showing as orange.
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This message was authored by: cookiemonsteruk

Message posted on ‎12 Aug 2024 11:13 AM

Re: Loss of broadband

Posted by a Superuser, not a Sky employee. Find out more

@Ragney 

 

What area are you in?

 

Has this just happened today?

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: Ragney

Message posted on ‎12 Aug 2024 11:16 AM

Re: Loss of broadband

Just happened about 30 mins ago, lost Internet access. I'm in the IP9 area of Suffolk.
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Message posted on ‎12 Aug 2024 11:20 AM

Re: Loss of broadband

Yep, so have I, ip9 1 in ipswich area. Same lights on router. Sky is saying my connection is fine as usual
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This message was authored by: cookiemonsteruk

Message posted on ‎12 Aug 2024 11:21 AM

Re: Loss of broadband

Posted by a Superuser, not a Sky employee. Find out more

@Ragney 

 

There does seem to have been a short term outage the the area now starting to clear.

 

Give sky a call as yours is still down

 

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
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This message was authored by: Ragney

Message posted on ‎12 Aug 2024 11:32 AM

Re: Loss of broadband

Many thanks @cookiemonsteruk
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