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Discussion topic: Loss of Signal

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This message was authored by: Paul12961

Message posted on ‎08 Jul 2024 03:34 PM

Loss of Signal

My Sky broadband is working fine and with the correct mbps, but if you move to the kitchen or yard, you loose the signal. We have broadband extenders, but this has not solved the problem. Any ideas?
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Avatar for jamesn123
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This message was authored by: jamesn123

Message posted on ‎09 Jul 2024 03:10 PM

Re: Loss of Signal

Posted by a Superuser, not a Sky employee. Find out more

@Paul12961 

Broadband extenders from Sky or 3rd party?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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Message posted on ‎10 Jul 2024 11:37 AM

Re: Loss of Signal

Hi,  They are third party and worked great with our old broadband. 

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This message was authored by: jamesn123

Message posted on ‎15 Jul 2024 04:47 PM

Re: Loss of Signal

Posted by a Superuser, not a Sky employee. Find out more

@Paul12961 

Have you checked they are compatible with your new Sky hub & that you have reset them and connected them to your new hub?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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Message posted on ‎15 Jul 2024 10:15 PM

Re: Loss of Signal

Hi, yes I have. The lights on them show they are connected and working

 

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