Broadband intermittent

[Kirstyh89]

My Internet keeps dropping in and out but the service checks show it as being good. I am trying to watch my playliat on my sky using the sky stream puck but the programme keep dropping in and out

[Highlinder]

@Kirstyh89  Which router did Sky supply you for your broadband service from the link below

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[Kirstyh89]

Sky broadband hub

[Highlinder]

@Kirstyh89 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[Kirstyh89]

 

[Highlinder]

@Kirstyh89  Did you just restart the router or did it do this itself?

[Kirstyh89]

I reset it as the virtual assistant advised me too

[Highlinder]

@Kirstyh89  When the next drop happens could you post the router stats again waiting 10 seconds after landing on the router stats page to allow it to populate please and don't reset the router if you can.