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Discussion topic: Lose Ethernet connections 17.30 everyday

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This message was authored by ozzpoz This message was authored by: ozzpoz

Lose Ethernet connections 17.30 everyday

i have a powerline set up for both my kids bedrooms to get wired internet to there PCs. Everyday at 5.30 both PCs loose connection to the internet. This has been happening for weeks. The only fix is to disconnect the powerline adapter at the hub. Disconnect both adapters in there rooms and if that doesn't work which it doesn't 50% of the time I have to reboot the router. 

All lights on the router stay green and any device connected via WiFi still works. 

If I run the BBand test everything comes back green. 

I've tried different powerlines and different Ethernet cables. 

I'm at a loss as to what's locking up the ethernet. 

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This message was authored by GD1 This message was authored by: GD1

Re: Lose Ethernet connections 17.30 everyday

Posted by a Superuser, not a Sky employee. Find out more

@ozzpoz  The issue and going on what you have posted would suggest it's the powerline adapters, and not your actual hub or broadband connection.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


ozzpoz
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This message was authored by ozzpoz This message was authored by: ozzpoz

Re: Lose Ethernet connections 17.30 everyday

Hi. I have not totally ruled out that it could be a fault with the powerline adapters. Or even my home wiring. But I have tried different ones and also new Ethernet cables. I've tried the adapters in different power sockets and different Ethernet sockets in the hub. The fault still happened everyday at 5.30. Also the only 100% fix is to fully disconnect and reboot the router. If it was a powerline fault I'd expect it to happen more randomly rather than the same time everyday. 

This message was authored by TechmanagerMal This message was authored by: TechmanagerMal

Re: Lose Ethernet connections 17.30 everyday


@ozzpoz wrote:

Hi. I have not totally ruled out that it could be a fault with the powerline adapters. Or even my home wiring. But I have tried different ones and also new Ethernet cables. I've tried the adapters in different power sockets and different Ethernet sockets in the hub. The fault still happened everyday at 5.30. Also the only 100% fix is to fully disconnect and reboot the router. If it was a powerline fault I'd expect it to happen more randomly rather than the same time everyday. 


  • The consistent disconnect time suggests some interference from a timer that activates at 5.30 pm.
Passing on the tips I have learned in over 24 years as a more than satisfied Sky customer.



This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Lose Ethernet connections 17.30 everyday

Posted by a Superuser, not a Sky employee. Find out more

@ozzpoz 

As @TechmanagerMal indicates, one typical source of electrical 'noise' in a household is an immersion tank pump or other similar device on either a timeswitch or thermostat trigger.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by jamesn123 This message was authored by: jamesn123

Re: Lose Ethernet connections 17.30 everyday

Posted by a Superuser, not a Sky employee. Find out more

@ozzpoz 

Your issue is certainly something on your electrical loop thats stopping the adapters talking to each other. I have an almost identical issue that occurs a few times per month where they stop talking to each other and only disconnecting the router side adapter fixes the problem. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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