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Discussion topic: Live TV keeps cutting out on Sky Glass

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This message was authored by Nevermind9386 This message was authored by: Nevermind9386

Live TV keeps cutting out on Sky Glass

I'm having issues with Sky Glass but I think the issue stems from my wifi. 

Sometimes like tv cuts out and shows "loading" for ages. This sometimes happens immediately after a programme ends, before the adverts start. When it does, no channel will show any live tv (although apps like Netflix and IPlayer still work).  The only way to resolve this is to turn the tv off at the wall and then back on again. Until it happens again. 

i have performed the equipment checks on the sky app and it comes up with the errors in the picture attached, which leads me to believe the issue is with the wifi - not the broadband, but the actual wifi signal that connects the tv to the hub. 

Really frustrated with this as I don't want to have to keep turning the tv off at the wall every half hour. But I don't know if the issue is with the tv or with my hub. Nothing else seems to have connection issues with the wifi, although sometimes my phone is a bit weak in certain rooms when it wasn't before.  

appreciate advice on this as none of the online help can tell me what to do, it just keeps doing equipment checks and taking me round in circles. 

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Live TV keeps cutting out on Sky Glass

Posted by a Superuser, not a Sky employee. Find out more

@Nevermind9386 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

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Nevermind9386
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This message was authored by Nevermind9386 This message was authored by: Nevermind9386

Re: Live TV keeps cutting out on Sky Glass

Sure, please see attached

IMG_1859.jpeg

This message was authored by Highlinder This message was authored by: Highlinder

Re: Live TV keeps cutting out on Sky Glass

Posted by a Superuser, not a Sky employee. Find out more

@Nevermind9386  Your internet has not dropped in the uptime of the router and everything else is nearly all around the same uptime of nearly 26 hours. Might be a good idea to start looking at the TV also.

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