0

Discussion topic: Over the last 3 hours my WiFi has been on and off around 10 times. It goes off and then on.

Reply
This message was authored by Ewa77 This message was authored by: Ewa77

Over the last 3 hours my WiFi has been on and off around 10 times. It goes off and then on.

Over the last 3 hours the connection went on and off around 10 times. It's a short cut that last 30 seconds and then is up again.

I'm in East London. Isle of dogs

Reply

All Replies

This message was authored by Highlinder This message was authored by: Highlinder

Re: Over the last 3 hours my WiFi has been on and off around 10 times. It goes off and then on.

Posted by a Superuser, not a Sky employee. Find out more

@Ewa77 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Ewa77
Topic Author
This message was authored by Ewa77 This message was authored by: Ewa77

Re: Over the last 3 hours my WiFi has been on and off around 10 times. It goes off and then on.

The WiFi is good but sometimes it goes off and the immediately on again after 30 seconds. Isn't there any problems in the area?

This message was authored by Highlinder This message was authored by: Highlinder

Re: Over the last 3 hours my WiFi has been on and off around 10 times. It goes off and then on.

Posted by a Superuser, not a Sky employee. Find out more

@Ewa77 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion