Leaving

[Yid1234]

I've been sent an Email with the right to cancel my broadband and talk as sky can not fix the problem. Am looking at a new provider if I go with this provider they say they will contact sky and do everything does this affect my right to cancel if I do this

[TimmyBGood]

@Yid1234 

Switching to that provider would in effect cancel your Sky contract: the email is just confirming Sky will not charge you an early exit fee.  It's almost always preferable to switch rather than cancel, because cancellation triggers a minimum ten working day wait for service provisioning by any other ISP.

I'd observe that any ISP offering such a switch must by definition be using the same network as Sky, so unfortunately whatever problem you are currently encountering is likely to continue.

[SKY1992bf]

@Yid1234 No as you have email evidence from sky confirming your entitlement to cancel 

but keep the email safe and indefinitely should there be any come back