Latency and speed drops

[Troy123]

Hi for the last 2 months ive had nothing but latency issues when gameing even when wired I've had packet loss as well I'm just really confused what's going on because I haven't had a problem for 2 years  we have had 4 engineers out and keep saying they can't find a fault  these are my router statistics 

 

[Troy123]

Forgot to add my noise margin use to be around 6 something it's constantly dropped 

[Highlinder]

@Troy123  Did you yourself re-start the router or did it reboot on its own?

[Troy123]

An engineer come and replaced the router yesterday and it went off a few minutes after he left and restarted it  he did say he was gonna do a dlm reset on my line but it wasn't letting him do it  my previous router was broken it kept restarting every now and then and the speed dropped to 30 but even now if I'm not doing anything and I do and speed test it can't stay at the proper speed sometimes it will drop then go back up and it's doing this on my consoles as well 

[Troy123]

My line use to be a stable 75 mbps but now it's all over the place it dropped to 60 then 30 now it's gone to 79 but I'm getting high latency playing games 

[jamesn123]

Hi @Troy123 

Is it direct ethernet or though some sort of booster/powerline?

[Troy123]

I've had it hard wired to my consoles and wireless it makes no difference I have done a broadband quality monitor and so far it's showing this 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/0f1d44070867135a5e21ee5325bc22ddd87988ab

[jamesn123]

@Troy123 

Yea that doesnt look very healthy to be honest. Do you have a busy network?

[cookiemonsteruk]

@Troy123 

Are you using the prefilled ipv6 address. This can show the activity on a particular device. Can you resubmit using your public ipv4 address to ensure we see activity to the router

[Troy123]

So far this is my ivp4 one but it's still bad when playing games and the speed keeps changing when I do a speed test or something or download it won't stay stable it will sometimes drop down  to the 40 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/a97b34e6b0c4f7be42f764060ae9110b76566202

[Troy123]

Hi just an update my Internet just cut out and restarted and now changed to this 

 

[mae-3]

@Troy123 

Looking at the IPv4 BQM graph to the router there doesn't seem a great deal wrong, unfortunately. And the router stats don't show a great deal wrong either.

[Troy123]

Just another update the Internet cut off again for a few minutes then come back on again and now it's changed to this so I really dint know what's going on everyone keeps saying there is no fault so it's really strange 

 

[Chrisee]

@Troy123 do the line drops happen at a time where something in your home switches on or off? It looks like your line is dropping due to a sudden burst of electrical noise. As others have commented the stats and BQM does not indicate a fault but something is causing issues then stopping. While it could be something outside your home it is most likely something close by. 

In the past appliances like older microwaves, kettles and heating controls have been found to be the cause but that is not an exhaustive list. If the issue is outside your home it is likely your neighbours will be having the same priblem.. 

[Troy123]

@Chrisee I just looked at my sys log and it says something about busy box today I'm not sure what that is