Discussion topic: Late installation
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Message posted on 15 Dec 2025 09:11 AM
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Late installation
I move into my new property Friday 19/12, broadband isn't being installed until the following Tuesday 30/12 but I work from home and need this up and running by Monday 22/12. What are my options?
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All Replies
Message posted on 15 Dec 2025 09:23 AM
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Re: Late installation
@Georgia2204 wrote:I move into my new property Friday 19/12, broadband isn't being installed until the following Tuesday 30/12 but I work from home and need this up and running by Monday 22/12. What are my options?
@Georgia2204 The date you have been given will be the earliest available, and given the time of year you may see that pushed back. Working from home is irrelevent as you are subscribing to a domestic only service which doesn't have any priority for quicker installations and activation(or fault repairs should any arise).
Message posted on 15 Dec 2025 09:27 AM
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Re: Late installation
Hi Dave, thanks for your response. I'm not suggesting an earlier date as I can clearly see that this is the earliest they can do.
I am simply asking what my options are. I won't have wifi in time and need it in some shape or form, my mobile hotspot won't be strong enough to run multiple clinical systems on.
Message posted on 15 Dec 2025 09:29 AM
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Re: Late installation
Unfortunate timing really. Like everywhere else Openreach staff will be wanting to take some annual leave too and there's obviously the bank holidays where nothing will happen. As @daveNOS has stated the date provided will be the earliest possible date in your area which is still subject to change.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on 15 Dec 2025 09:30 AM
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Re: Late installation
Our posts crossed…
Your options appear limited to going into your workplace if you can't work at home.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
Message posted on 15 Dec 2025 09:31 AM
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Re: Late installation
Hi Daniel, thanks for your response. As I said to Dave, I'm not asking for an earlier installation.
There must be something I can buy from somewhere to supply me with wifi for as long as I need it until the broadband is installed?
Message posted on 15 Dec 2025 09:32 AM
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Re: Late installation
Hi Daniel, apologies our posts crossed too.
I work for a fully remote company, there is no workplace for me to go into.
Message posted on 15 Dec 2025 09:33 AM - last edited: 15 Dec 2025 09:34 AM
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Re: Late installation
@Georgia2204 wrote:
There must be something I can buy from somewhere to supply me with wifi for as long as I need it until the broadband is installed?
Sky don't offer anything like that. Perhaps see if you can go to a friend or family members address to use their connection.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
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