Landline fault????

[walterm3533]

Had open reach installing fast broadband from pavement to entrance to my house for sky to install broadband max at a later date . The work took place on Monday and landline has been off since .sky customer service says they can't book a return engineer to get landline sorted as it's an ongoing job .so I will be without a landline for 14 days what's this nonsense all about .

[Chrisee]

@walterm3533 unfortunately where Openreach are switching a service from being delivered over the copper phone line to a full fibre line they can on rare occasions stop the copper service early where for example they use the old copper cable to pull the new fibre cable through a duct. It shouldn't happen but where it does it is impossible to get the old service restored while you are waiting for the new installation to be completed. 

[walterm3533 · Accepted solution]

Thanks for your information on this. This was helpful.x