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Discussion topic: Landline charge?

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This message was authored by: JohnSpriggs80

Message posted on ‎30 Sep 2024 05:48 PM

Landline charge?

I got Sky broadband on a package 18 months ago and the contract ended I went from paying £28 pm to £46 pm and it says it's charging me for a landline aswell as broadband. I never asked for a landline as I don't and have never had a house phone and I didn't know I was paying for it! 
Do you need a landline for sky broadband? I've seen post saying you get it included in your broad band price but I'd just like to clear this up.

Also I couldn't get through to an agent only method is phone call and unable to do that at the moment and the AI assistant is rubbish

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Avatar for cookiemonsteruk
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Superuser
This message was authored by: cookiemonsteruk

Message posted on ‎30 Sep 2024 06:02 PM - last edited: ‎30 Sep 2024 06:03 PM

Re: Landline charge?

Posted by a Superuser, not a Sky employee. Find out more

@JohnSpriggs80 

 

What broadband package are you on .

A seperate line charge is a thing of the past unless you are on a legacy product. 

If you have a pay as you talk tariff and don't make calls there is no charge whatsoever

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