Lagging with apps Disney+ and amazon prime

[Kattdan15]

After a while watching either Amazon prime or Disney+ the blue circle appears and the programme freezes. It gradually gets more frequent as I continue to watch.  It is only the apps that have been behaving like this.  I've logged out and done apps updates.

[Addie15]

Hi there, @Kattdan15. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Kattdan15]

Hi, no one has replied to my issue.

[Lisa-P1987 · Accepted solution]

Hi there, I’ve escalated your post to our Community Messaging team again, who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.