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Discussion topic: Kindle not connecting to WIFI

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diane45b
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Kindle not connecting to WIFI

‎22 May 2022 01:07 PM

Recently changed from BT to SKY broadband, my Kindle paperwhite no longer connects to the WIFI. Ive checked the airplane mode, WIFI password, updated the latest software on Kindle. Still will not connect. All other WIFI devices previosly that worked with BT router, work with SKY router. Kindle is 2014 model. 

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cookiemonsteruk
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Re: Kindle not connecting to WIFI

‎22 May 2022 01:11 PM

Posted by a Superuser, not a Sky employee. Find out more

@diane45b 

 

A more detailed description on seperating 2.4 and 5 ghz wifi

 

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610

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cookiemonsteruk
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Re: Kindle not connecting to WIFI

‎22 May 2022 01:09 PM

Posted by a Superuser, not a Sky employee. Find out more

@diane45b 

 

Some kindle only operate on 2.4ghz wifi you may need to seperate wifi bands and set up kindle on 2.4ghz

 

- Log onto router and go to wifi
- Go to 5ghz band and untick synchronise 2.4ghz and 5ghz
- Go to 5ghz ssid and add -5g at the end
- Save
- Go to individual devices and assign wifi band accordingly

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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cookiemonsteruk
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Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk Answer

Re: Kindle not connecting to WIFI

‎22 May 2022 01:11 PM

Posted by a Superuser, not a Sky employee. Find out more

@diane45b 

 

A more detailed description on seperating 2.4 and 5 ghz wifi

 

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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diane45b
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Re: Kindle not connecting to WIFI

‎22 May 2022 02:48 PM

Thanks @cookiemonsteruk . 100% works. Saved me money on a new kindle. 

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