Broadband
3

Discussion topic: Kindle not connecting to WIFI

Reply
diane45b
What's this?
This message was authored by diane45b This message was authored by: diane45b

Kindle not connecting to WIFI

‎22 May 2022 01:07 PM

Recently changed from BT to SKY broadband, my Kindle paperwhite no longer connects to the WIFI. Ive checked the airplane mode, WIFI password, updated the latest software on Kindle. Still will not connect. All other WIFI devices previosly that worked with BT router, work with SKY router. Kindle is 2014 model. 

Report post
Post 1 of 4
1,949 Views
Reply
0 Likes
View answer in the context of this discussion

Best Answers
cookiemonsteruk
What's this?
Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk Answer

Re: Kindle not connecting to WIFI

‎22 May 2022 01:11 PM

Posted by a Superuser, not a Sky employee. Find out more

@diane45b 

 

A more detailed description on seperating 2.4 and 5 ghz wifi

 

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

View this Answer within the discussion

Report post
Post 3 of 4
1,943 Views
Reply

Did this answer not help you?

Reply

All Replies

cookiemonsteruk
What's this?
Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Kindle not connecting to WIFI

‎22 May 2022 01:09 PM

Posted by a Superuser, not a Sky employee. Find out more

@diane45b 

 

Some kindle only operate on 2.4ghz wifi you may need to seperate wifi bands and set up kindle on 2.4ghz

 

- Log onto router and go to wifi
- Go to 5ghz band and untick synchronise 2.4ghz and 5ghz
- Go to 5ghz ssid and add -5g at the end
- Save
- Go to individual devices and assign wifi band accordingly

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Report post
Post 2 of 4
1,946 Views
Reply
cookiemonsteruk
What's this?
Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk Answer

Re: Kindle not connecting to WIFI

‎22 May 2022 01:11 PM

Posted by a Superuser, not a Sky employee. Find out more

@diane45b 

 

A more detailed description on seperating 2.4 and 5 ghz wifi

 

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Report post
Post 3 of 4
1,944 Views
Reply

Did this answer not help you?

diane45b
What's this?
Topic Author
This message was authored by diane45b This message was authored by: diane45b

Re: Kindle not connecting to WIFI

‎22 May 2022 02:48 PM

Thanks @cookiemonsteruk . 100% works. Saved me money on a new kindle. 

Report post
Post 4 of 4
1,915 Views
Reply
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion