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Discussion topic: Issues with broadband

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This message was authored by TBRYAN This message was authored by: TBRYAN

Issues with broadband

Hi, I'm hoping someone can attempt to explain what I'm going to ask. So I've switched our Broadband from Sky to BT during the Black Friday deal everything went well and we are all connected wirelessly to BT. This switch over happened Thursday 12th December, however when we connect to the Sky Q box and a PlayStation 5 with a wired ethernet connection we are still connecting to a new Sky Hub network that doesn't exist "SKYC9ED7" the hub name on our previous box that we had for the last 24 months was "SKYVIJE8" can someone please explain how this is even possible? On top of that the BT speed wirelessly when a speed test was run is around 400 mbps and when the speed test is run on the PlayStation 5 with a wired connecting is conveniently only 90 mbps which is roughly what we got with Sky. Please some help thanks.

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