Issues with WiFi box

[Kirsti2]

WiFi box is green on WiFi 

Green on power 

But flashing on orange on internet 

I've reset it twice and unplugged it for approx 20 seconds and still having issues connecting 

[caesarome]

@Kirsti2 

Try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.