Issues connecting to work VPN

[HareKrishna]

it was resolved after driver was updated on my system in my case.

[Ravsingh19]

I've had the same issue, restarting the router seem to fix the issue.

[Manio89]

I've had the same issue for the past 3 weeks when the vpn was installed on my laptop. I've now downloaded a separate software to bypass the 'firewall' and now fully connected to the VPN!

[Sawbones49]

Thanks very much for all the helpful replies which gave me confidence to lay the blame firmly at the door of NHS IT. After some persuasion they did admit the problem was with their network and - surprise, surprise - many other users had reported the same issue. The solution was to take the laptop into premises on the same domain, connect physically rather than thru wifi and watch the update which contains something that enable connection over Sky. It now works perfectly. 
Once again, thank you for your help. 

[OJR]

@HareKrishna   could you provide anything more specific please?  I'm struggling with this issue now and Sky and IT Dept being no help at all... thanks 

[OJR]

@Manio89   could you say what software you installed please as i'm struggling with this same issue now. 

[Manio89]

Hi mate... sadly, right after posting this comment, the vpn dropped and I went back to square one..sorry 😫

However, it turned out to be a Eindows Security issue, nothing to do with Sky! All you need to do is delete the latest Security update from Windows and you should be good to go. It's worked absolutely brilliant for the past two weeks!

steps to doing this can be found on here:

https://thegeekpage.com/the-l2tp-connection-attempt-failed-because-the-security-layer-encountered-a-...

or just type 'the l2tp connection attemp failed because the security layer encountered a processing error ..' in Google and it's the first link

[OJR]

Hi mate, thanks for the quick reply, really appreciate it.  Will get this updated and fingers crossed that'll fix it. 

[Dharma]

I had the same problem this morning as I couldn't connect to my VPN on my PC or phone when I was using Sky Broadband (both cable and wlan). However I could connect to my VPN using my phone disabling the wlan hence using mobile network.  This confirms that the problem is in either your own router or on the Sky's end. 

I restarted my router which immediatly fixed the issue. If this stay as such the problem def is in the router's software which luckily is trivial to fix in this case.

Lets see it the problem reoccurs.

[mae-3]

@Dharma 

It isn't the firmware on the router, it is actually the public IP address that has changed when you reboot the router and in your case, the old dynamic public IP address allocated by Sky to your broadband connection had been blacklisted by the VPN provider, eg: usually the work's VPN system.

[Dharma]

Thank you!

In general it is intresting that the VPN provider would blacklist my IP but it makes sense ofc in this case. 

[DaddyBav]

My work VPN wouldn't work with my Sky internet/boradband - long story short it was resolved by removing my mesh/booster from the router port which was attatched through a CAT5 cable.

[OJR]

Hi, our company's  IT advisors found my issue was Dell Optimisation software that was resetting security, firewall etc permissions. Once that dell  software was removed it's worked perfectly over vpn since then. 

[garyas]

In the end the only solution was to move broadband providers.  

There have been no issues since using a competitor's broadband.  

[Barney21]

Hi 

I've got VPN for a desktop no problems,but I've recently be gave a work iPad it will not let me connect through VPN to the internet has anyone any solutions.