Issue connecting Eufy Doorbell

[Hannah_Lismore]

I have just purcased an eufy floodlight camera and a camera doorbell. The floodlight was able to connect to the wifi no problem but the doorbell will not connect. It says it needs 2.4 GHz Wi-Fi but on my hub i'm not able to see/change anything! 

[JimM1 · Accepted solution]

@Hannah_Lismore What hub do you have, also see the tips link from above.

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

Split Sky WiFi bands

[Hannah_Lismore]

I have the Sky Max Hub, the white one 

[JimM1]

@Hannah_Lismore The link still applies, you just follow as per the white hub off the 2nd link on the post!

[Haggis0307]

How does this help someone set up their video doorbell? This hasn't helped me..

[JimM1]

@Haggis0307 What hub do you have from sky! and if you check outside where you have put the doorbell do you still get a wi-fi signal on your mobile if you have one! Disable wi-fi on a band as a temporary measure to get the doorbell connected to the wireless wi-fi.

Change your Sky Max Hub WiFi settings | Sky Help | Sky.com | Sky Help | Sky.com

[Anonymous]

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@Haggis0307 wrote:

How does this help someone set up their video doorbell? This hasn't helped me..

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@Haggis0307 Remember everyone responding on here is a customer like you, not Sky employees.

Perhaps being a bit more civil to people giving their time trying to help you might get you a better result!