Discussion topic: Is anyone’s broadband down in the Twickenham area?
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Message posted on 06 Jun 2025 04:35 PM
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Is anyone’s broadband down in the Twickenham area?
Broadband has been down for the hour since I have been home and haven't been able to rectify the issue. Is anyone else having issues in the Twickenham area?
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Message posted on 06 Jun 2025 04:37 PM
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Re: Is anyone’s broadband down in the Twickenham area?
@LaurenN1988
If you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.
If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).
This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start
Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 06 Jun 2025 04:40 PM
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Re: Is anyone’s broadband down in the Twickenham area?
Thanks Daniel, sadly tried all those and still no luck, was just wondering if it's an issue my end of if anyone else in the area was having issues like that last time it happened.
Message posted on 06 Jun 2025 04:45 PM
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Re: Is anyone’s broadband down in the Twickenham area?
What was the result of the line test or the broadband test ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 06 Jun 2025 05:52 PM
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Re: Is anyone’s broadband down in the Twickenham area?
We're having issues in the Hinckley area too
Message posted on 06 Jun 2025 06:00 PM
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Re: Is anyone’s broadband down in the Twickenham area?
Currently down in the Southall area as well no internet light on router and voice light orange! Tried all ideas from sky help and still nothing but MySky app says it's all connected and fine?
Message posted on 07 Jun 2025 08:07 AM
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Re: Is anyone’s broadband down in the Twickenham area?
Currently have an engineer here at the moment as they said it was an issue with my line. So hopfully can be fixed.
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