@Gromit3
Yes. Billing continues during a fault/outage. Auto compensation does NOT cover loss of TV coverage as the result of a broadband issue.
You posted at 0042. If you have broadband issues between midnight and 0700 it’s likely to be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See the pinned post at the top of the Broadband board from Sky
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...
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