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Discussion topic: Internet

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RonsnC
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This message was authored by RonsnC This message was authored by: RonsnC

Internet

‎26 Apr 2023 11:04 AM

My Internet os down can you resolve this 

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daveNOS
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Re: Internet

‎26 Apr 2023 11:27 AM

Posted by a Superuser, not a Sky employee. Find out more

@RonsnC Nobody here can, if you have run the diagnostics test it should have found if there was an issue and offered you the option of booking an engineer, if you haven't run the test then you need to do so or call Sky to report the fault.

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Highlinder
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Re: Internet

‎26 Apr 2023 01:41 PM

Posted by a Superuser, not a Sky employee. Find out more

@RonsnC  Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

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