Discussion topic: Sudden Lost of broadband connection

This message was authored by: TeeK123 · ‎26 Apr 2022

my wifi was good, out of no where there is no broadband connection, no signal what so ever

the wifi box showed one yellow light, it is not flashing, just yellow

This message was authored by: Highlinder · ‎26 Apr 2022

@TeeK123 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

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This message was authored by: JLucyS · ‎26 Apr 2023

Many thanks - same problems in NW2 area

Done diagnostics - highlighted problems

Had engineer out this morning

Better for a while - now running slow and dropping out again.... 😞

This message was authored by: Highlinder · ‎26 Apr 2023

@JLucyS Well if the fault is still there and the broadband test is showing this then get them back out again to fix this ongoing fault.

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