Discussion topic: Internet won't work

This message was authored by: Woody551 · ‎17 May 2025

My Internet keeps going off, the wifi light is on on the box but not the Internet one, I've done all the checks & rang sky but only get automated & can't actually speak to anybody

This message was authored by: cookiemonsteruk · ‎17 May 2025

@Woody551

Could you post your broadband router statistics as shown below

https://helpforum.sky.com/t5/Broadband-Talk/How-to-read-your-Sky-Hub-statistics/ba-p/3645346

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

This message was authored by: Daniel0210 · ‎17 May 2025

@Woody551
Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

Discussion topic: Internet won't work

Internet won't work

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