Sky TV unable to connect to sky broadband router.

[Neilcb]

For the 2nd time in 3 days we have had a programme dropping out, when I've checked the settings the internet has dropped and won't reconnect to the sky broadband router.

[caesarome]

@Neilcb 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.