This discussion topic has been answered Discussion topic: Internet pages not loading

This message was authored by: SSJ10 · ‎15 Aug 2024

For some time I've noticed that when using WiFi in any device I have websites and emails don't always load. I usually just turn off WiFi and then the page opens straight away on 4G. But I have a visitor using her iPad and she can't open her any of her emails either.

This message was authored by: Chrisee · ‎15 Aug 2024

@SSJ10 if it is an issue with opening pages rather tgan slow broadband generally it sounds lije a DNS issue - DNS is tge service thst translates web addresses into IPmaddresses - Sky's DNS nodes can go slow the fix is to power down your hub for an hour which should mean you get onto a better node.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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This message was authored by: Chrisee · ‎15 Aug 2024

@SSJ10 if it is an issue with opening pages rather tgan slow broadband generally it sounds lije a DNS issue - DNS is tge service thst translates web addresses into IPmaddresses - Sky's DNS nodes can go slow the fix is to power down your hub for an hour which should mean you get onto a better node.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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Internet pages not loading

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