Discussion topic: Sky Broadband Superfast is Slow
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Message posted on 14 Aug 2024 04:45 PM
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Sky Broadband Superfast is Slow
The speed to my hub is 30.4 Mb/s (although guaranteed speed is 37.0).
What can I do to improve this?
I've ran the numerous checkers using Sky help, but do I need to call Sky and request an engineer or something?
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Message posted on 14 Aug 2024 04:48 PM
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Re: Sky Broadband Superfast is Slow
@CarlHickman1976 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...
If you have found this solution helpful please tick this as the answer.
Message posted on 15 Aug 2024 06:45 PM
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Re: Sky Broadband Superfast is Slow
Hi - As requested, here is my router stats.
Any additional help would be greatly appreciated.
Message posted on 15 Aug 2024 07:13 PM
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Re: Sky Broadband Superfast is Slow
@CarlHickman1976 your router has been running for nearly 3 months so is over due for a reboot - all electronics benefit from the occasional restart.
Overall your line looks healthy the connection speed of 32Mb/s looks roughly right for the apparent length of the line while it is not performing spectacularly well it is within the usual parameters.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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