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Discussion topic: Sky Broadband Superfast is Slow

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This message was authored by: CarlHickman1976

Sky Broadband Superfast is Slow

The speed to my hub is 30.4 Mb/s (although guaranteed speed is 37.0).

What can I do to improve this?

 

I've ran the numerous checkers using Sky help, but do I need to call Sky and request an engineer or something?

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This message was authored by: Highlinder

Re: Sky Broadband Superfast is Slow

Posted by a Superuser, not a Sky employee. Find out more

@CarlHickman1976 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

If someone has helped give them Like.

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This message was authored by: CarlHickman1976

Re: Sky Broadband Superfast is Slow

@Highlinder 

 

Hi - As requested, here is my router stats.

Any additional help would be greatly appreciated.

 

CarlHickman1976_0-1723743873634.png

 

This message was authored by: Chrisee

Re: Sky Broadband Superfast is Slow

Posted by a Superuser, not a Sky employee. Find out more

@CarlHickman1976 your router has been running for nearly 3 months  so is over due for a reboot - all electronics benefit from the occasional restart.

 

Overall your line looks healthy the connection speed of 32Mb/s looks roughly right for the apparent length of the line while it is not performing spectacularly well it is within the usual parameters.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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