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Discussion topic: Internet outage

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Stu26n
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This message was authored by Stu26n This message was authored by: Stu26n

Internet outage

‎15 May 2024 09:31 PM

My Internet goes off constantly and fails to connect. Please can a fault be investigated.
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peter-marlow+1966
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This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Internet outage

‎15 May 2024 09:48 PM

You need to contact sky  about this, we are  just  customers  on  here  

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Upendra07
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Re: Internet outage

‎15 May 2024 10:10 PM

Mine too

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Chrisee
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Re: Internet outage

‎16 May 2024 06:57 AM

Posted by a Superuser, not a Sky employee. Find out more

@Upendra07 & @Stu26n if you log into the My Sky app overca mobile connection and click to run the connection test - ignore tge intial result which is from the last routine test - it will check ifvtherecis a known fault affecting your line. If itvdoesntvshow a fault call Sky and report that your line is down so they can get Openreach to get an engineer to sort the fault .

 

 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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