Internet loss every week

[Kevin155]

Is anyone else experiencing issues like I am with full fibre? Every week, at least once a week, all my devices show no internet. When I check the Sky router, 1 light is amber that's labelled Voice. I have called support and they ask me to reboot and it's resolved. By this happens weekly. What's more of an issue is like most people, we have video doorbells and cameras so at night or when out during the day, you need your cameras and they're useless. Never had this issue pre full fibre. Sky have already replaced the router for "free", reluctantly. Anyone else

get this? 

[Jynxy]

Could be an issue with the router, i would look to have this replaced, may also need an engineer to check the fibre line isnt damaged.

[rmj25]

Yes I have this issue, no internet on PC and Laptop, phone not working and amber light on router.

Reboot of the router fixes the problem but it is getting a regular issue.

[Kevin155]

I spoke to Sky (again) and they think it's a problem with the actual line outside. Sending someone to investigate the line, so will update on here if that does finally resolve the issue. 

[Ashlea51]

Have you had any update regarding this? Might e is the exact same happens at least once a week. Usually only 1 red light, tonight there's 2

[Chrisee]

@Ashlea51 the loss of the voice light is due to an issue with the server node managung your connection which iscwhybpowering down forcan hour sorts tge issue as you connect to a different node. However if tge internet light is amber as well  that means your hub has lost its conhection to the exchange. Loss of connection in thecearly hours is modt likely due to overnight msintenance so your line will be back by morning. If it isnt use this trouble shooter https://www.sky.com/help/articles/hub-lights-explained-start