Internet light off on hub

[alessiomont]

I have tested through MySky app which says everything looks normal but the internet light on the hub is off and I can't connect to the WiFi with any of my devices.

could you please help?

[BenedictG]

Having the same problem here.

[Matt22]

I'm having the same issue

[Highlinder]

@alessiomont& @BenedictG  The time you posted would be the time for normal maintence on the network

@Matt22  Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

[Mauro2]

Still not working, again if the Internet light is off.. doesn't that mean the hub is not getting signal!? How can the online test give a green light to all tests?

[rhidee]

Same here, no internet for at least 5 hours so far. Checker comes back saying everything is fine but can't connect to internet in reality.

[Highlinder]

@rhidee  The service checker shows historical data. Have you clicked on te broadband button on the service checker to run a broadband test?

[rhidee]

Yes, ran full test as well as turning on and off and resetting. It says service is fine but 0 devices connected, which isn't true.

[Highlinder]

@rhidee  Where are you in the country, as we are seeing reports from West Sussex

[rhidee]

East Sussex!

[Highlinder]

@rhideeCan you run the service checker again to see if it is showing the outage please.

[BigBertha69]

I'm in West Sussex and mine has just started playing up, the light goes off, I do everything that needs to be done and the checker says there's not a problem when there clearly is. 

[Highlinder]

@BigBertha69  the service checker shows historical data from its last check. If you need an updated broadband test click on broadband in the service checker.

[BigBertha69]

I did, I've done every conceivable thing and yet it's still telling me it works when it's not. 

[Ali87]

Also East Sussex and been without internet since 6am this morning! Next available appointment for sky to resolve issues is 17/9!! Complete joke!!