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Discussion topic: Internet lagging

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This message was authored by: LouG2

Internet lagging

Hello. I had an engineer out a couple of weeks ago who installed fibre. The router was moved from downstairs to upstairs where I work from home and it's on my desk. 
I thought the signal would be super strong but but laptop lags a lot and it's making it difficult to have Teams calls and get into programs on my laptop. 
I do have a booster which was moved when the engineer came and is now downstairs. Since the change the signal is not strong and it's impacting my work.

 

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This message was authored by: Chrisee

Re: Internet lagging

Posted by a Superuser, not a Sky employee. Find out more

@LouG2 ifvyour the hub is near your laptop can you  use an Ethernet cable instrad of WiFi?  If you cannot you can be too close to the hub as it uses multiple aerials which can cause inteference patterns in the area immeadiatly near the hub so make sure the laptop is at least  metre from the hub. 

Move the extender closer to the hub so it has a better backhaul connection typically the hall or landing are the best places. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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