Internet keeps cutting out

[Dazwilson84]

The internet keeps dropping out.  Light goes off on the box. When unplug the box stays on for a few hours and then drops in and out . I work from home so the internet dropping out is a problem for me working.  

[cookiemonsteruk]

@Dazwilson84 

Can you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[Badinternet123]

 

Having similar issues. Internet drops out for a few seconds around the same time everyday. I'm aware this is likely due to peak times however this really shouldn't be a problem in this day and age. Hub stat as follows 

[Highlinder]

@Badinternet123What does the broadband test say. Peak times have nothing really to do with it in this day and age. What lights are going out on the router or is it power cycling ?

[Badinternet123]

Broadband test comes back saying no issues. As far as I can tell no lights go out but it literally happens for about 5 seconds at a time so hard to really check. Doesn't sound like much but when I'm playing online it's enough to disconnect me from games 

[Highlinder]

@Badinternet123 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[Badinternet123]

 

[Highlinder]

@Badinternet123We need updated router stats, not the same ones you put up before.

[Badinternet123]

 

Apologies, 

[cookiemonsteruk]

@Badinternet123 

Could you log back into you hub and go to support and copy and paste the last 24 hours syslog after removing your public ip address from the image and change to date stamp to eg 09 oct etc

[Badinternet123]

Is there an easy way to remove the io address and change the date stamp? 

[cookiemonsteruk]

@Badinternet123 

Best way is copy and paste into a new post and edit the info before posting

[Badinternet123]

0:21 syslog: [ 20.958000] eth1 (Ext switch port: 1) (Logical Port: 9) Link DOWN.
-0:00:23 syslog: [ 22.968000] eth1 (Ext switch port: 1) (Logical Port: 9) Link UP 100 mbps full duplex
-0:00:25 syslog: [ 25.029000] eth2 (Ext switch port: 2) (Logical Port: 10) Link UP 1000 mbps full duplex
-0:00:25 syslog: [ 25.062000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 1000 mbps full duplex
-0:00:37 syslog: [ 33.431000] Line 0: xDSL link down
-0:00:38 syslog: [ 38.438000] Line 0: xDSL link down
-0:00:47 syslog: Voice Disconnected
-0:00:50 syslog: Voice Connecting
-0:00:54 syslog: [ 49.438000] Line 0: xDSL link down
-0:00:59 syslog: Voice Disconnected
-:01:36 syslog: sky dhcpc client (v0.0.1) started
-:01:48 syslog: sky dhcpc client (v0.0.1) started
-01:53 syslog: eth3.1 - WAN link UP.
-:01:53 syslog: Received valid DHCP lease from server. Connection UP.
-:53 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: [D21121AB002087/6CA0B4B57F88//7.02.0201.R/::1]
-:01:54 syslog: Send out NTP request to ntp1.isp.sky.com
17:30:39 syslog: Time has been set from ntp1.isp.sky.com
17:30:39 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
17:30:44 syslog: bind 0.0.0.0 - Address already in use
17:30:44 syslog: bind 0.0.0.0 - Address already in use
17:30:44 syslog: bind 0.0.0.0 - Address already in use
17:30:44 syslog: bind 0.0.0.0 - Address already in use
17:30:50 syslog: WAN IPV6 UP
17:30:50 syslog: Voice IP Connection Up: 2a02:c7c:445a:1400::1/64
8 17:30:50 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: 1121AB002087/6CA0B4B57F88/9/7.02.0201.R/2a02:c7c:445a:1400::1]
17:30:52 syslog: TR69: Connect to Production ACS
17:30:52 syslog: TR69: Connection to ACS Complete
08 17:30:56 syslog: TR69: Voice Line SIP configuration received
17:30:56 syslog: TR69: Close ACS Connection
17:30:56 syslog: Voice Disconnected
17:31:00 syslog: Voice Connecting
17:31:00 syslog: Voice HARDENING
17:31:00 syslog: Voice Connected
17:31:01 syslog: Voice Disconnected
17:31:06 syslog: Voice Disconnected
17:31:10 syslog: Voice Connecting
8 17:31:10 syslog: Voice Connected
08 17:57:15 syslog: Lease renewed 3600 ip
18:00:36 syslog: WAN IPV6 UP
18:21:51 syslog: Lease renewed 3600 ip
18:30:36 syslog: WAN IPV6 UP
18:42:59 syslog: WAN IPV6 UP
18:50:58 syslog: Lease renewed 3600 ip
19:12:59 syslog: WAN IPV6 UP
19:18:34 syslog: Lease renewed 3600 ip
19:38:02 syslog: Send out NTP request to ntp1.isp.sky.com
19:38:02 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
19:38:03 syslog: System time is up to date
19:39:40 syslog: [ 7854.682000] eth2 (Ext switch port: 2) (Logical Port: 10) Link DOWN.
19:43:00 syslog: WAN IPV6 UP
19:43:46 syslog: Lease renewed 3600 ip
20:05:20 syslog: TR69: Connect to Production ACS
20:05:20 syslog: TR69: Connection to ACS Complete
20:05:26 syslog: TR69: Close ACS Connection
20:11:58 syslog: Lease renewed 3600 ip
20:13:00 syslog: WAN IPV6 UP
20:42:52 syslog: Lease renewed 3600 ip
20:43:00 syslog: WAN IPV6 UP
20:51:02 syslog: [12136.584000] eth2 (Ext switch port: 2) (Logical Port: 10) Link UP 1000 mbps full duplex
20:51:05 syslog: [12139.623000] eth2 (Ext switch port: 2) (Logical Port: 10) Link DOWN.
20:51:08 syslog: [12142.659000] eth2 (Ext switch port: 2) (Logical Port: 10) Link UP 1000 mbps full duplex
20:55:02 syslog: [12376.614000] eth2 (Ext switch port: 2) (Logical Port: 10) Link DOWN.
21:10:29 syslog: Lease renewed 3600 ip 1
21:13:00 syslog: WAN IPV6 UP
21:18:31 syslog: WAN IPV6 UP
21:18:51 syslog: Lease renewed 3600 ip
21:24:41 syslog: Voice IP Connection Down
21:24:41 syslog: WAN IPV6 DOWN
21:24:43 syslog: Voice Disconnected
21:24:52 syslog: WAN IPV6 UP
syslog: Voice IP Connection Up: 2a02:c7c:445a:1400::1/64
21:24:52 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: 121AB002087/6CA0B4B57F88/1/7.02.0201.R/2a02:c7c:445a:1400::1]
21:24:54 syslog: Voice Disconnected
21:24:58 syslog: Voice Connecting
21:25:45 syslog: Voice Connected
21:26:43 syslog: Lease renewed 3600 ip
21:29:58 syslog: No lease renewal received
21:30:01 syslog: eth3.1 - WAN link DOWN.
21:30:01 syslog: DHCP lease expired from server. Connection DOWN.
21:30:04 syslog: DHCPC_STATE_REQUESTING no valid response received. Falling back to DHCPC_STATE_START_DISCOVERY
21:30:10 syslog: eth3.1 - WAN link UP.
21:30:10 syslog: Received valid DHCP lease from server. Connection UP.
21:30:10 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: 1121AB002087/6CA0B4B57F88//7.02.0201.R/2a02:c7c:445a:1400::1]
21:30:31 syslog: bind 0.0.0.0 - Address already in use
21:30:31 syslog: bind 0.0.0.0 - Address already in use
21:30:31 syslog: bind 0.0.0.0 - Address already in use
21:30:31 syslog: bind 0.0.0.0 - Address already in use
21:38:03 syslog: Lease renewed 3600 ip
21:53:24 syslog: Send out NTP request to ntp1.isp.sky.com
8 21:53:24 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
21:53:24 syslog: System time is up to date
21:54:44 syslog: WAN IPV6 UP
21:59:01 syslog: WAN IPV6 UP
22:10:09 syslog: Lease renewed 3600 ip
22:26:43 syslog: Lease renewed 3600 ip
8 22:29:01 syslog: WAN IPV6 UP
8 22:32:39 syslog: No lease renewal received
8 22:32:41 syslog: eth3.1 - WAN link DOWN.
8 22:32:41 syslog: DHCP lease expired from server. Connection DOWN.
22:32:47 syslog: eth3.1 - WAN link UP.
22:32:47 syslog: Received valid DHCP lease from server. Connection UP.
22:32:47 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: 21121AB002087/6CA0B4B57F88//7.02.0201.R/2a02:c7c:445a:1400::1]
22:33:03 syslog: bind 0.0.0.0 - Address already in use
22:33:03 syslog: bind 0.0.0.0 - Address already in use
8 22:33:03 syslog: bind 0.0.0.0 - Address already in use
22:33:03 syslog: bind 0.0.0.0 - Address already in use
22:57:17 syslog: Lease renewed 3600 ip
22:59:01 syslog: WAN IPV6 UP
23:27:17 syslog: Lease renewed 3600 ip
8 23:29:01 syslog: WAN IPV6 UP
52:46 syslog: WAN IPV6 UP
23:53:24 syslog: Lease renewed 3600 ip
00:15:37 syslog: Send out NTP request to ntp1.isp.sky.com
00:15:38 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
9 00:15:38 syslog: System time is up to date
9 00:19:48 syslog: Lease renewed 3600 ip
9 00:22:46 syslog: WAN IPV6 UP
9 00:45:54 syslog: Lease renewed 3600 ip
00:52:47 syslog: WAN IPV6 UP
01:14:42 syslog: Lease renewed 3600 ip
01:22:47 syslog: WAN IPV6 UP
9 01:40:48 syslog: Lease renewed 3600 ip
9 01:52:47 syslog: WAN IPV6 UP
01:58:51 syslog: WAN IPV6 UP
02:13:13 syslog: Lease renewed 3600 ip
02:17:25 syslog: Send out NTP request to ntp1.isp.sky.com
9 02:17:25 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
9 02:17:25 syslog: System time is up to date
9 02:28:51 syslog: WAN IPV6 UP
02:39:36 syslog: Lease renewed 3600 ip
9 02:57:00 syslog: WAN IPV6 UP
9 03:04:12 syslog: Lease renewed 3600 ip
03:14:21 syslog: Lease renewed 3600 ip
09 03:14:30 syslog: WAN IPV6 UP
9 03:17:01 syslog: Voice IP Connection Down
9 03:17:01 syslog: WAN IPV6 DOWN
9 03:17:06 syslog: Voice Disconnected
9 03:17:17 syslog: WAN IPV6 UP
9 03:17:17 syslog: Voice IP Connection Up: 2a02:c7c:445a:1400::1/64
09 03:17:17 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: 1121AB002087/6CA0B4B57F88//7.02.0201.R/2a02:c7c:445a:1400::1]
9 03:17:19 syslog: Voice Disconnected
9 03:17:23 syslog: Voice Connecting
9 03:17:23 syslog: Voice Connected
9 03:36:05 syslog: Voice IP Connection Down
9 03:36:05 syslog: WAN IPV6 DOWN
9 03:36:05 syslog: Voice Disconnected
9 03:36:16 syslog: WAN IPV6 UP
9 03:36:16 syslog: Voice IP Connection Up: 2a02:c7c:445a:1400::1/64
9 03:36:16 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: 21AB002087/6CA0B4B57F88//7.02.0201.R/2a02:c7c:445a:1400::1]
9 03:36:17 syslog: Voice Disconnected
9 03:36:21 syslog: Voice Connecting
9 03:36:21 syslog: Voice Connected
9 03:39:22 syslog: Lease renewed 3600 ip
03:42:53 syslog: WAN IPV6 UP
9 03:48:34 syslog: Voice Disconnected
09 03:48:47 syslog: No lease renewal received
09 03:48:49 syslog: eth3.1 - WAN link DOWN.
9 03:48:49 syslog: DHCP lease expired from server. Connection DOWN.
9 03:48:55 syslog: eth3.1 - WAN link UP.
9 03:48:55 syslog: Received valid DHCP lease from server. Connection UP.
09 03:48:55 syslog: Voice Connected
9 03:48:55 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: 1121AB002087/6CA0B4B57F88//7.02.0201.R/2a02:c7c:445a:1400::1]
9 03:48:59 syslog: bind 0.0.0.0 - Address already in use
9 03:48:59 syslog: bind 0.0.0.0 - Address already in use
9 03:48:59 syslog: bind 0.0.0.0 - Address already in use
9 03:48:59 syslog: bind 0.0.0.0 - Address already in use
9 03:51:15 syslog: Lease renewed 3600 ip
9 03:51:25 syslog: Voice IP Connection Down
9 03:51:25 syslog: WAN IPV6 DOWN
9 03:51:25 syslog: Voice Disconnected
9 03:51:36 syslog: WAN IPV6 UP
9 03:51:36 syslog: Voice IP Connection Up: 2a02:c7c:445a:1400::1/64
9 03:51:36 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: 1121AB002087/6CA0B4B57F88//7.02.0201.R/2a02:c7c:445a:1400::1]
9 03:51:38 syslog: Voice Disconnected
9 03:51:42 syslog: Voice Connecting
9 03:51:42 syslog: Voice Connected
9 03:55:41 syslog: No lease renewal received
9 03:55:43 syslog: eth3.1 - WAN link DOWN.
9 03:55:43 syslog: DHCP lease expired from server. Connection DOWN.
9 03:55:48 syslog: eth3.1 - WAN link UP.
9 03:55:48 syslog: Received valid DHCP lease from server. Connection UP.
9 03:55:48 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: 1121AB002087/6CA0B4B57F88//7.02.0201.R/2a02:c7c:445a:1400::1]
03:56:07 syslog: bind 0.0.0.0 - Address already in use
03:56:07 syslog: bind 0.0.0.0 - Address already in use
03:56:07 syslog: bind 0.0.0.0 - Address already in use
9 03:56:07 syslog: bind 0.0.0.0 - Address already in use
04:01:49 syslog: Voice IP Connection Down
9 04:01:49 syslog: WAN IPV6 DOWN
9 04:01:56 syslog: Voice Disconnected
9 04:02:35 syslog: WAN IPV6 UP
9 04:02:35 syslog: Voice IP Connection Up: 2a02:c7c:445a:1400::1/64
04:02:35 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: 21121AB002087/6CA0B4B57F88//7.02.0201.R/2a02:c7c:445a:1400::1]
9 04:02:37 syslog: Voice Disconnected
9 04:02:41 syslog: Voice Connecting
9 04:02:41 syslog: Voice Connected
04:27:30 syslog: Lease renewed 3600 ip
9 04:31:35 syslog: [39769.222000] eth2 (Ext switch port: 2) (Logical Port: 10) Link UP 1000 mbps full duplex
9 04:31:38 syslog: [39772.259000] eth2 (Ext switch port: 2) (Logical Port: 10) Link DOWN.
04:31:41 syslog: [39775.282000] eth2 (Ext switch port: 2) (Logical Port: 10) Link UP 1000 mbps full duplex
9 04:32:28 syslog: WAN IPV6 UP
04:35:53 syslog: [40027.474000] eth2 (Ext switch port: 2) (Logical Port: 10) Link DOWN.
04:37:23 syslog: Send out NTP request to ntp1.isp.sky.com
04:37:24 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
04:37:24 syslog: System time is up to date
9 04:52:22 syslog: No lease renewal received
9 04:52:24 syslog: eth3.1 - WAN link DOWN.
09 04:52:24 syslog: DHCP lease expired from server. Connection DOWN.
09 04:52:30 syslog: eth3.1 - WAN link UP.
9 04:52:30 syslog: Received valid DHCP lease from server. Connection UP.
9 04:52:30 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: 21121AB002087/6CA0B4B57F88//7.02.0201.R/2a02:c7c:445a:1400::1]
09 04:52:42 syslog: bind 0.0.0.0 - Address already in use
04:52:42 syslog: bind 0.0.0.0 - Address already in use
9 04:52:42 syslog: bind 0.0.0.0 - Address already in use
9 04:52:42 syslog: bind 0.0.0.0 - Address already in use
09 05:02:28 syslog: WAN IPV6 UP
9 05:20:01 syslog: Lease renewed 3600 ip
9 05:31:48 syslog: WAN IPV6 UP
09 05:34:20 syslog: Lease renewed 3600 ip
9 06:01:48 syslog: WAN IPV6 UP
06:05:59 syslog: Voice IP Connection Down
9 06:05:59 syslog: WAN IPV6 DOWN
9 06:06:01 syslog: Voice Disconnected
9 06:06:31 syslog: No lease renewal received
9 06:10:33 syslog: WAN IPV6 UP
9 06:10:33 syslog: Voice IP Connection Up: 2a02:c7c:445a:1400::1/64
06:10:33 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: 21121AB002087/6CA0B4B57F88//7.02.0201.R/2a02:c7c:445a:1400::1]
9 06:10:35 syslog: Voice Disconnected
09 06:10:39 syslog: Voice Connecting
06:10:55 syslog: Voice Connected
9 06:14:26 syslog: WAN IPV6 UP
06:38:32 syslog: DHCP lease expired. -> DISCOVERY 3600
9 06:38:33 syslog: eth3.1 - WAN link DOWN.
06:38:33 syslog: DHCP lease expired from server. Connection DOWN.
06:38:39 syslog: eth3.1 - WAN link UP.
06:38:39 syslog: Received valid DHCP lease from server. Connection UP.
06:38:39 syslog: Connection Up. SNO/MAC/IP/SWVER/IPv6: 121AB002087/6CA0B4B57F88//7.02.0201.R/2a02:c7c:445a:1400::1]
6:38:39 syslog: TR69: Connect to Production ACS
09 06:38:39 syslog: TR69: Connection to ACS Complete
6:38:41 syslog: Voice Disconnected
6:38:43 syslog: TR69: Close ACS Connection
06:38:44 syslog: bind 0.0.0.0 - Address already in use
6:38:44 syslog: bind 0.0.0.0 - Address already in use
6:38:44 syslog: bind 0.0.0.0 - Address already in use
06:38:44 syslog: bind 0.0.0.0 - Address already in use
:40:29 syslog: Voice Connected
06:43:26 syslog: Lease renewed 3600 ip
06:44:26 syslog: WAN IPV6 UP
52:47 syslog: Send out NTP request to ntp1.isp.sky.com
:52:48 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
06:52:48 syslog: System time is up to date
7:02:06 syslog: Lease renewed 3600 ip
3 syslog: [49536.168000] eth2 (Ext switch port: 2) (Logical Port: 10) Link UP 1000 mbps full duplex
6 syslog: [49539.223000] eth2 (Ext switch port: 2) (Logical Port: 10) Link DOWN.
:14:26 syslog: WAN IPV6 UP
4:30 syslog: [49543.270000] eth2 (Ext switch port: 2) (Logical Port: 10) Link UP 1000 mbps full duplex
:07 syslog: Lease renewed 3600 ip
7:44:26 syslog: WAN IPV6 UP
7:57:19 syslog: Lease renewed 3600 ip
:14:27 syslog: WAN IPV6 UP
22:31 syslog: Lease renewed 3600 ip
8:44:27 syslog: WAN IPV6 UP
:46:31 syslog: Lease renewed 3600 ip
:06:32 syslog: Send out NTP request to ntp1.isp.sky.com
:06:32 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
9:06:32 syslog: System time is up to date
09 09:14:27 syslog: WAN IPV6 UP
:17:07 syslog: Lease renewed 3600 ip
44:27 syslog: WAN IPV6 UP
:47:43 syslog: Lease renewed 3600 ip
0:14:27 syslog: WAN IPV6 UP
0:07 syslog: Lease renewed 3600 ip
:44:27 syslog: WAN IPV6 UP
5:49 syslog: Lease renewed 3600 ip
4:27 syslog: WAN IPV6 UP
11:26:43 syslog: Lease renewed 3600 ip
11:30:30 syslog: Send out NTP request to ntp1.isp.sky.com
11:30:30 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
11:30:30 syslog: System time is up to date
11:44:27 syslog: WAN IPV6 UP
9 11:56:43 syslog: Lease renewed 3600 ip
9 12:14:27 syslog: WAN IPV6 UP
09 12:31:31 syslog: Lease renewed 3600 ip
-09 12:44:27 syslog: WAN IPV6 UP
9 12:57:19 syslog: Lease renewed 3600 ip
13:08:53 syslog: WAN IPV6 UP
13:25:32 syslog: Lease renewed 3600 ip

[jamesn123]

@Badinternet123 

Its certainly the line that is the issue. Assuming your router is connected to the master telephone socket?

[Badinternet123]

Yeah that's right. Glad to know there's actually something wrong with it