Internet keep drop out

[Vickys0612]

Internet  keep dropped off! Only just got my new contract 150 fibre signed, but the internet speed getting worse!!

[Highlinder]

@Vickys0612  black or white router from Sky?

[Addie15]

Hi there, @Vickys0612.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Vickys0612]

It's black.

The internet become stable in second day, however, I am still keeping my eyes on this.