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Discussion topic: Internet issues since last night?

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This message was authored by CodiLee This message was authored by: CodiLee

Internet issues since last night?

I have had issues on and off with connection dropping with the WiFi and not being able to connect for minutes at a time for months. However,  since 9pm last night my WiFi is turning off every 5 minutes to less than a minute. It's every device I own. I have rebooted the hub, returned to factory settings, I have tried changing the channel. The voice light goes orange then the internet light either flashes or stays orange. 

I THINK these are the stats?

The network test is mixed. Sometimes it says absolutely no issues and no speed issues, the next breath it's not connecting and says the internet is slow. And on only one occasion it mentioned booking a sky engineer. Which I did. But I don't think it's a physical fault as it's been like this for months but mostly okay in the day time. The issue starts mostly in the evening and night up until today and last night. I've followed so much advice including where to place the WiFi box itself. I'm on ultrafast and can see from the forum that a lot of people have experienced this since yesterday. But I've had this going on for months now and everytime I believe it's resolved it comes back.

 

I will call when they open but any suggestions? I'm getting no where here and I feel as though it's not my end?


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This message was authored by jamesn123 This message was authored by: jamesn123 Answer

Re: Internet issues since last night?

Posted by a Superuser, not a Sky employee. Find out more

@CodiLee 

Your stats show a clear fault with the line, when you call they should book an engineer.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

View this Answer within the discussion

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CodiLee
Topic Author
This message was authored by CodiLee This message was authored by: CodiLee

Re: Internet issues since last night?

IMG_3838.png

Not sure why it's  uploaded the same image 3x sorry!

CodiLee
Topic Author
This message was authored by CodiLee This message was authored by: CodiLee

Re: Internet issues since last night?

IMG_3839.png

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Internet issues since last night?

Posted by a Superuser, not a Sky employee. Find out more

@CodiLee 

Sky don't allow images showing IP or Mac addresses or telephone numbers/SSID's. Feel free to re-submit with that info blocked out. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
CodiLee
Topic Author
This message was authored by CodiLee This message was authored by: CodiLee

Re: Internet issues since last night?

IMG_3840.png

Thankyou I posted the wrong image!

CodiLee
Topic Author
This message was authored by CodiLee This message was authored by: CodiLee

Re: Internet issues since last night?

This is when it cuts out

IMG_3842.png

CodiLee
Topic Author
This message was authored by CodiLee This message was authored by: CodiLee

Re: Internet issues since last night?

IMG_3843.png

This message was authored by jamesn123 This message was authored by: jamesn123 Answer

Re: Internet issues since last night?

Posted by a Superuser, not a Sky employee. Find out more

@CodiLee 

Your stats show a clear fault with the line, when you call they should book an engineer.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
CodiLee
Topic Author
This message was authored by CodiLee This message was authored by: CodiLee

Re: Internet issues since last night?

It seems to have sorted itself out. I cancelled the engineer if it starts again I'll call them but it's not crash in a few days now 🙂 thanks for your help.

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