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Discussion topic: Internet dropping.

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This message was authored by: Sara.+S

Internet dropping.

There seems to be an issue with sky internet dropping today, I rang them at about 6pm they weren't aware of the issue as no one had rung in. The person I spoke to has escalated it to the service team and included that lots of users have posted on here about the same issue. 
Fingers crossed they get it sorted tomorrow.

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This message was authored by: Laura+McNicholas

Re: Internet dropping.

Same issue here dropping off constantly for past hour

 

This message was authored by: Daniel0210

Re: Internet dropping.

Posted by a Superuser, not a Sky employee. Find out more

@Sara.+S 

Sky normally quote 2 WORKING DAYS as a potential fix time. This is the service level agreement in the UK between ISPs and Openreach for fixing a fault as Openreach claim to be successful within that timeframe in about 85+% of cases.

 

Your duplicate thread has been removed as you have this one. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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