Internet dropping

[Ant181]

Hi

Recently my drop outs are getting worse.

Happened Sunday night and again just now. It's not the WiFi .

Could anyone offer any help ?

[cookiemonsteruk]

@Ant181 

Could you post your router statistics

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[Ant181]

 

[Dave+J+C]

We have the same problem. 
when it does work it's very good ...... but it's unreliable. I'd rather have ok internet but constant. 
   Minibox stopped working about 10 days ago but it takes over 2 weeks to get an engineers. 
   Contract will not get renewed. Waste of time and money. You come home from work them have to spend over an hour going through set up processes and it still fails. 
the mist laughable part is, if you log onto the app, it fails because there is no internet. !!!!!!

[jamesn123]

@Ant181 

Does look like your line is dropping. If the My Sky app tests wont let you book an engineer then i would recommend contacting Sky. We can escalate your post here to chat with a Sky rep or you can call.

[Ant181]

Hi yes could you escalate this please

[Tom-W19]

Hi @Ant181 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[PARMAR1]

MY INTERNET KEEPS DROPPING AND SLOWING...THE VIRTUAL ASSISTANT BEING A DUMB  ROBOT DOES NOT HELP ANY....AS IT KEEPS REPEATING THE SAME  ANSWERS WHICH AR NOT HELPING AT ALL...WASTING MY TIME WITH IT ...IT SIS DAMN USELESS...DON;'T KNOW WHY SKY HAS THIS SO CALLED ASSISANT ANYWAY.....DOES NOT DO ANYTHING TO HLEP CUSTOMERS WITH PROBLEMS....!!!

[Tom-W19]

Hi @Ant181 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Ant181]

Another connection drop tonight...

[jamesn123]

@Ant181 

It looks like you never responded to the escalation so of course your problem wont be fixed.