Internet downtime

[Kirsten_C]

Checking the broadband service status there is a reported fault preventing internet access on my line how do I find out when this will be fixed?

[Ingusja]

Mine internet too not working at all

[TimmyBGood]

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@Kirsten_C wrote:

 how do I find out when this will be fixed?

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There is no way to do so.  Area outages get priority but take as long as they take to fix: swapping a card in an exchange is rather quicker than replacing a cabinet hit by a vehicle.  Individual domestic faults have a two working days target time to fix.