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Discussion topic: Internet downtime

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This message was authored by: Kirsten_C

Internet downtime

Checking the broadband service status there is a reported fault preventing internet access on my line how do I find out when this will be fixed?

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This message was authored by: Ingusja

Re: Internet downtime

Mine internet too not working at all

This message was authored by: TimmyBGood

Re: Internet downtime

Posted by a Superuser, not a Sky employee. Find out more

@Kirsten_C wrote:

 how do I find out when this will be fixed?


There is no way to do so.  Area outages get priority but take as long as they take to fix: swapping a card in an exchange is rather quicker than replacing a cabinet hit by a vehicle.  Individual domestic faults have a two working days target time to fix.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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