Discussion topic: Internet down

This message was authored by: cookiemonsteruk · ‎25 Oct 2022

All that we can guess with everywhere in the North West suffering and its affecting other isp's is there is a major outage from greater manchestes, liverpool, preston etc and isp's will not be updated until the issue is fixed

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This message was authored by: Kellyben · ‎25 Oct 2022

Brill. thanks for the info 😊

This message was authored by: Kimntheo · ‎25 Oct 2022

My internet connection and phone line has been down my daughter is really poorly so not been able to contact anyone and also they can't do they're homework and I can't do my things from work online!

This message was authored by: Andydrain · ‎25 Oct 2022

Internet still down in Bolton BL3 area since this morning came on for a few hours and gone again.

This message was authored by: JPR007 · ‎25 Oct 2022

@Kimntheo Whereabouts are you, there has been widespread outages in certain areas of the county affecting multiple ISP's and exchanges?

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This message was authored by: Cadley · ‎25 Oct 2022

Broadband connection is not working all day today it came back on twice and went back off again twice and is still off now.

This message was authored by: drwhowhat · ‎25 Oct 2022

What is happening no wifi no tv been off since i got up at 7am.

Cannot connect to the internet for work.

ARE WE GOING TO BE COMPENSATED.

This message was authored by: Daniel0210 · ‎25 Oct 2022

@Cadley

Where are you? Manchester / Cheshire / other parts of North West have a large outage.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Mark+and+paula · ‎25 Oct 2022

My broadband has been down since this morning when will it be back on so annoying. @Holly-SkyTeam

This message was authored by: Daniel0210 · ‎25 Oct 2022

@drwhowhat

Where are you? There has been a large outage in Cheshire / Manchester areas. See this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it once the fault has been fixed. It will come in the form of a credit appearing on your account.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Bazor67 · ‎25 Oct 2022

Hi, I have orange lights on internet and voice, hence I've no internet or wifi.
I have turned power off, reset router, unplugged phone line, but nothing has worked.

This message was authored by: Mark+and+paula · ‎25 Oct 2022

When will it be fixed

This message was authored by: Sensemaya · ‎25 Oct 2022

Same thing has happened to me. However my landline phone is still not working and I have one orange light on the modem. Can anyone sugget what to do? Thank you.

This message was authored by: Highlinder · ‎25 Oct 2022

@Mark+and+paula Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

This message was authored by: Highlinder · ‎25 Oct 2022

@Bazor67 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

Discussion topic: Internet down

Re: Internet down Preston

Re: Internet down Preston

My internet has been down since early this morning

Broadband issues

Re: My internet has been down since early this morning

No Broadband

Wifi not working

Re: No Broadband

Broadband down

Re: Wifi not working

No internet

My internet has not worked since this morning whats going on

Re: Internet down Preston

Re: Broadband down

Re: No internet

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