22 Feb 2023 08:47 AM
My internet suddenly dropped off around 2am today and then I had real trouble trying to reconnect Sky Q box and minibox plus smart TV. Had to reconnect everything individually - so annoying. Was this linked to the swap of BBC HD channels that also happened 22/23 Feb?
22 Feb 2023 10:17 AM
Posted by a Superuser, not a Sky employee. Find out more@LeeMo Just sounds to me like the Sky box(s) have gone into deep sleep, or Eco mode.
As far as BBC changing channel numbers, not quite sure how that would impact a broadband connection as they're two entirely seperate things.
22 Feb 2023 10:04 AM
Posted by a Superuser, not a Sky employee. Find out more
@LeeMo wrote:
Was this linked to the swap of BBC HD channels that also happened 22/23 Feb?
No.
22 Feb 2023 10:16 AM
Anything more helpful to add @TimmyBGood ? I see there were increased reports of outage in Bromley area.
22 Feb 2023 10:17 AM
Posted by a Superuser, not a Sky employee. Find out more@LeeMo Just sounds to me like the Sky box(s) have gone into deep sleep, or Eco mode.
As far as BBC changing channel numbers, not quite sure how that would impact a broadband connection as they're two entirely seperate things.
22 Feb 2023 10:21 AM - last edited: 22 Feb 2023 10:22 AM
Posted by a Superuser, not a Sky employee. Find out more
@LeeMo wrote:
I see there were increased reports of outage in Bromley area.
Quite possibly, but as @JPR007 indicates that's pretty unlikely to be a result of television changes. The only possible link I can imagine is if such a change forced a reboot of television hardwire.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion