Broadband

[Chooch86]

• I've never had this problem before but I have a orange voice light on my WiFi box and it's saying connected without Internet which makes no sense??? Can someone please help me?

[caesarome]

Does anything show for you here:

https://www.sky.com/help/servicestatus/your-services/broadband

If not try running this test to see how you get on:

https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

You can also run it via the MySky app on a mobile data network.

[Tom-W19]

Hi Chooch86

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi Chooch86

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.